Covoicer is an intelligent voice agent based on artificial intelligence, dedicated to business customer relations 24 hours a day, 7 days a week.

The company offers three main services:

1. Customer support:
2. Your AI (voice or chatbot) integrates with your team and answers your customers' questions. It autonomously handles over 50% of requests and transfers complex requests to your teams.
3. Appointments:
4. Your AI (voice or chatbot) welcomes requests, synchronises them with your calendar, and sends automatic reminders to your clients to reduce the no-show rate.
5. Call transfer:
6. Your voice AI understands, processes, and redirects each request to the appropriate service. By analysing the caller's request, it summarises the essentials for the relevant service.

Please note that the appointment management service is currently under development and is therefore not yet available.

Yes. Covoicer understands, reasons, and responds in real-time thanks to AI technologies such as Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Large Language Models (LLMs).

Covoicer supports French, Dutch, and English. It automatically detects the caller's language and responds in that language.

Yes. Covoicer operates 24 hours a day, 7 days a week, including weekends and public holidays. You won't miss any calls, even outside your opening hours.

The business opens at 8am and closes at 5pm.

Absolutely. You can customise:

• The name of your AI.
• The tone and voice of the agent.
• The responses, tailored to your business.
• The transfer rules (timings, forwarding numbers, emails, SMS, waiting times, etc.).
• The conversation scripts.
  
  The goal is for Covoicer to perfectly reflect your brand's image.

No. Covoicer is here to assist, not to replace. The AI handles simple and repetitive calls, allowing your teams to focus on higher value tasks.

To find out the rates, contact the Covoicer team.

It's very simple:

• You schedule an appointment with our IT engineer.
• You define together the configuration of the AI to perfectly match your needs.
• You test the AI, and we adjust until we achieve the ideal result.
• We integrate the AI into your system.

You can make an appointment on our website via cal. We are available for a 45-minute call:

• Monday: 9am, 1pm and 4pm
• Tuesday: 8am, 8:45am, 1pm and 4pm
• Wednesday: 1pm and 4pm
• Thursday: 8am, 8:45am and 1pm
• Friday: 8am, 8:45am and 1pm

Yes. We comply with all security and privacy standards (GDPR). Your data and that of your clients are protected, encrypted, and never resold.

The call can be recorded if you wish in order to improve our services. If this is the case, your data will not be sold.

• Time savings for your teams, who can focus on higher value-added tasks.
• Smooth and natural dialogue.
• Zero missed calls thanks to 24/7 availability, even on public holidays.
• Multilingual.
• Reduction of no-shows thanks to automatic reminders.
• More professional and responsive image.
• Automated management of repetitive tasks.
• Improved customer experience.

In that case, the call is automatically transferred to a human or redirected to a personalised voicemail, according to your preferences.

Covoicer is a Belgian start-up founded in 2024 in Brussels by three technology, communication, and innovation enthusiasts. It is a young, dynamic team looking towards the future. Our vision: AI will not replace humans, it will enhance them.

It will allow employees to focus on their unique talents, enable companies to grow by freeing up time and improving their performance, and help society make technology a responsible ally that elevates professions rather than destroys them.

Our vision: AI will not replace humans, it will enhance them. It will allow employees to focus on their unique talents, enable businesses to grow by freeing up time and improving their performance, and help society make technology a responsible ally that elevates jobs rather than destroys them.

We create intelligent voice assistants that free up time, increase sales, and transform support roles into high-value strategic roles.

Collaboration, trust, transparency, security, reliability, caregiver, growth and enhancement.

Our team is based in Brussels.